Add a case by email

You needn't log in to eCasework to create cases, you can add cases automatically via email. It's especially helpful when residents send casework to many different email addresses. Here's a video showing you how to set it up, alternatively follow the instructions below.

1. Log in to eCasework.
2. In the top-right corner, click the arrow next to your name.
3. Click Settings.
4. Click Automatic case creation.
5. Type an email, e.g. yourname@council.gov.uk, in the box and click +.
6. Click Save Emails.

The email address you've added can create cases automatically by forwarding messages to your eCasework inbox. For example, when you're sorting through your council.gov.uk inbox and come across a case, forward it on to your eCasework inbox.