When a councillor or assistant is viewing a case, the due date gives them an indication of when to complete a task. It may be the date you want the case to be finished e.g. fill in a pothole, or it might be the date to do a small job, e.g. send a letter.
It's up to you how you decide to use the due date, but it's good practice to revisit a case little and often. Coming back to a case every few days keeps it fresh in your mind and gives you a chance to update the case with any recent developments. You can set a default due date by following these instructions. Click here to read more about using due dates to stay on top of your casework.
Follow these instructions to change a case's due date.
- Log in to your eCasework account.
- Click the Casework tab to open your case list.
- Select a case from the case list.
- Click the current due date beneath the case title.
Use the date box to change the due date.
Click the Set button to set the new due date.