You can set up 2-factor authentication to help prevent unauthorised access to your account. This provides additional security to your strong password and our rigorous security principles. 

Authentication is done through the Google Authenticator app, which is used on a smartphone or tablet in addition to the device you'll use to log in. For example, if you're logging in to eCasework on your laptop, you'll use a tablet or smartphone to authenticate your login. This means you can't use the same device to log in and authenticate your login – you must always have the second device with you.

Before you can set up 2-factor authentication, you'll need to download the Google Authenticator app on your Android, iOS or BlackBerry device. You can find instructions on how to download it on this page.

Follow these instructions to start using 2-factor authentication on your eCasework account.

  1. Make sure you've downloaded the Google Authenticator app on your tablet or smartphone.
  2. Log in to your eCasework account ( on a different device, i.e. not the device you've downloaded the Google Authenticator app.
  3. After you've logged in, click your name in the top-right corner.
  4. Click 'Settings'.
  5. Select '2-factor authentication' from the menu on the left.

  6. Toggle the button to 'Yes' and a QR code will appear.

  7. Open the Authenticator app on your device.

  8. Tap 'Begin setup' or the + button.

  9. Scan the QR code with your device. You should see 'eCasework' is added to the list.

You've now set up 2-factor authentication. Next time you try to sign in, you'll be asked for a code. Open the Authenticator app and type the eCasework code – a 6-digit number – into eCasework.