If you need to contact a council officer or another department, you can email them from within a case. All messages and any replies will be automatically added to the case history, meaning you'll never lose track of messages, instructions or key notes.

Follow these instructions to send an email from a case.
  1. Log in to your eCasework account (https://ecasework.com/login).
  2. Open the Casework tab and select a case.
  3. Click the 'Send email from case' button.

  4. A box will slide down. Enter an email address into the 'To' box. 

  5. Compose a message using the text box. The case history will be added automatically, but you can delete this if you like.

  6. Once you're happy with the message, its recipients and attachments have been added, click 'Send' to send the email.